What is the shipping time for worldwide orders?

We assume about two weeks for order to be delivered since shipping was made. But, unfortunatelly, it can take up to a month in certain occasions. 

What is the post operator you are using to ship worldwide orders?

We ship with national post service by default. We can use Fedex/DHL/EMS if needed. Please, contact us via email.


How can I track my order?

We try to provide tracking codes with every order to the order history. You may track your order online at https://www.ems.post/en/global-network/tracking. Ukraine post tracks it to the moment you order leaves out the country. You'll have to choose your country at the sidebar for farther tracking. Please, consider tracking updates could be delayed. 

I can not track my order online and it's over two weeks I've made my order. What shoud I do?

Please, contact your local post office for the details. You'll have to wait up to a month before we can say order is lost. 

I've got wrong/bad/no item. What should I do?

Please, contact us via email and we'll figure out something asap.